- Fault resolution
Solve your operational doubts and other precautions
How do I report a problem with my order?
If you find that there is a problem with your order, and there is no problem after checking the operation steps, please contact our customer service as soon as possible, and we will respond to your needs in a timely manner
When is eligible to replace the product?
In case your customer has received an incorrect or faulty product, we will be able to arrange a free replacement.
Please note that a free replacement is not offered in these cases:
- Lost orders with an incorrect delivery address provided by your customer;
- Products that were received as requested, however, your customer wishes to have another size/color instead;
- Garments with minor size deviation from the size guide measurements (below 1");
- Low-quality prints caused by a low-quality print file.
Why am I being prompted that the mailing address I filled in cannot be delivered?
Some of our customers have encountered this problem, which can be solved only by setting the shipping rate for our products in your Shopify shop.
Solution: Here is a guide to set the shipping rate