- Returns / Policy
Regarding your order return and content policy compliance issues
Can I share Inkpodfulfillment’s address with my customers?
If you display a return address on your website, we advise you to publish a disclaimer that it should be used only for product returns. All other types of correspondence (notices, letters, etc.) sent to our address will be returned to the sender, as we're not legally permitted to open correspondence that's not addressed to us.
What if the order is lost in transit?
For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. But no worries! We'll cover the costs of reprinting and shipping a replacement order for you.
We may ask for your help before doing that, like confirming with your customer that the shipping address was correct. It would also be good to double-check that your customer got in touch with the shipping carrier to try locating the lost order.
Keep in mind that if tracking information states an order was delivered but your customer thinks they haven't received it, we won't take responsibility and reship that order. In that case, any replacements would have to be at your expense.
Why should we suspend orders?
We may occasionally place your order on hold due to print file issues, security concerns, address confirmation and similar. Essentially - whenever we need to verify something with you or require changes to the order.
What should I do after the order is suspended?
Open your order (or keep the email) and read the message.
If an update is required-make the necessary changes to the order and then request to cancel the reservation. This will send us a notification to let you know that your order is ready for review.
If no update is needed or you want to proceed as is-just reply to the original reservation email and let us know your decision.
After our team has reviewed the order, we will cancel the reservation or contact you for further confirmation.
What is Inkpodfulfillment's print file content policy?
We want submitted content to be respectful of others and of the law, so keep that in mind before you hit the launch button on your store. Content that is hateful, illegal, and that violates intellectual property rights may be reviewed and removed at any time.
What if the product in the mail is damaged?
If something arrives damaged, send a photo of the damaged goods to our support service, then we'll gladly send a replacement at no cost to you.
What is our refund policy?
Any returns or problems that occur because of an error on our part will be handled at our expense.
If your customer would like to exchange or return a product without any defect or due to a wrong size being ordered, it would be handled at the merchant's expense by placing a new order.
Description of after-sales problems
Any claims for after-sale issues such as misprinted/damaged/defective items must be submitted within 30 days after the product is received. We won’t offer a full refund or exchange for orders delivery over 1 month. In exchange, you need to pay the shipping fee to return and resend.
If the logistics information shows that the order has been signed but the customer says that the expected order has not been received?
If the package was marked as delivered by the carrier, but the customer reports they have yet to receive it, inkpodfulfillment won't cover the cost of reshipping or refunding the order.
Who is responsible for the refunded order?
Inkpodfulfillment will cover return shipping cost or refund only in cases when items have arrived in damaged condition or are confirmed by a Inkpodfulfillment Customer Service Teams to be defective. Otherwise, no abnormalities in our quality under the service will be approved in return. Please contact us for the best solution.
Refunds are being issued in the following cases without a need to return the item: (1) The incorrect item was received in terms of color, size, or model (evidence is needed); (2) The item is used, defective or in extremely poor quality (evidence is needed); (3) The estimated delivery time of the order has expired; (4) The shipment went missing.
What can I do if the waiting time for my order is too long?
Please understand that the issue of logistics time is controlled by the third-party shipping carrier. We strongly recommend choosing the fast shipping delivery for your orders to offer your customers a better shopping experience. If the overall waiting time (production time + shipping time) for fast shipping order is over 30 days, please contact our customer service for the shipping cost refund.
Regarding any standard shipping delay, if the latest piece of logistics information has not been updated for more than 40 days, please contact our customer service for either refund or reproduction for your orders.
Who covers the customs duties and taxes?
Depending on the destination country/region, shipments outside of China may incur customs fees. Fees may vary based on the value of your order, country/region restrictions, and other factors based on the product itself. Your end customer is responsible for paying these fees. Any fees are paid by the end customer to the appropriate customs agency.
When setting your retail prices or manually editing them, keep in mind that customs agencies usually calculate duties/fees based on declared retail prices.
Regarding 2021 July 1st the implementation of the new policy on tariffs of EU orders
Starting July 1st, 2021, Inkpodfulfillment will collect import VAT on orders shipped to the EU countries listed below.
Inkpodfulfillment will calculate the value-added tax from the basic cost of the product in order to fulfill the goods at the time of payment processing. The additional fees charged will dynamically change based on the percentage required by each of the 28 EU countries. The percentage to be collected can be found in the detailed chart below.
Inkpodfulfillment will submit the collected taxes to the logistics carrier to ensure that your package is cleared. You do not need to provide your IOSS number to inkpodfulfillment because our logistics partners will submit appropriate documents for customs clearance.
Countries VAT Rate
1 Austria AT 22%
2 Belgium BE 23%
3 Bulgaria BG 22%
4 Groatia HR 27%
5 Cyprus CY 21%
6 Czech Republic CZ 23%
7 Denmark DK 27%
8 Estonia EE 22%
9 Finland FI 26%
10 France FR 22%
11 Germany DE 21%
12 Greece GR 26%
13 Hungary HU 29%
14 Ireland IE 25%
15 Italy IT 24%
16 Latvia LV 23%
17 Lithuania LT 23%
18 Luxembourg LU 19%
19 Malta MT 20%
20 Netherlands NL 23%
21 Poland PL 25%
22 Portugal PT 25%
23 Romania RO 21%
24 Slovakia SK 22%
25 Slovenia SI 24%
26 Spain ES 23%
27 Sweden SE 27%
28 United Kingdom GB 22%
You can learn more about the changes taking effect and how to properly set up your Shopify store to collect and report your taxes here: https://www.shopify.com/blog/eu-vat-changes-2021.